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FAQs

How much is shipping?
FREE! All of our items include free shipping!
(Excluding promotional items)

How long will it take for my order to arrive?
Essentials Tech partners with global manufacturers in order to provide you with quality products at a great value and without doing too much harm to the planet! Because we ship directly from our partners in multiple countries, Your order should arrive within 7-15 Days after shipment, factors such as delayed logistics and customs clearings may have an impact on the delivery time. 

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which can take an additional 2–4 days.

Shipping time: This refers to the time it takes for items to be shipped from our manufacturer to the you. International delivery usually takes about 7–15 business days. US orders are shipped by e-packet, which is a US Postal Service product and usually delivers about 5-10 business days.
 
HOW DO I TRACK THE STATUS OF MY ORDER?
We send out Order Confirmation email right after you purchase. You can check the status of your order from the link provided inside the Confirmation Email.
Also, we send you Shipping Confirmation email with Tracking # once it's shipped out.
 
MY ORDER ARRIVED DAMAGED, CAN I GET A REFUND?
In rare cases, products may become damaged in transit. If that's the case, please email us at support@essentialstech.com with pictures of the damage and we will replace your order or issue you a full refund immediately. 
I AM NOT SATISFIED WITH MY ORDER, CAN I RETURN IT?

Unfortunately we don’t offer a refund due to hygienic and health purposes. 

We do not accept returns for refund or exchange, at the exception of items damaged in transit.  

-Lost or Stolen Packages-

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

I think I may have entered my address wrong! Can you please change it or replace my order?
Yes! If you contact us before we have shipped your order we can change your order once you provide us the correct address.

IMPORTANT: We are not responsible if a package is unable to be delivered because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out and verify via the confirmation email you receive after placing an order.

Changes on Orders
Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Buyers are not allowed to cancel their purchases after the orders are shipped.
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DOES THIS WORK?
Yes, the Neclief Smart Neck Massager works by combining low-frequency electrical impulses. Our generation of constant warmth and TENS (Transcutaneous Electrical Nerve Stimulation).
As a result, tough areas experience greater blood float and releases herbal endorphins.
Neclief turned into approved through the USA Department of Health and Human Services as well as the FDA to relieve muscle stiffness. With 15 levels, you can start via the lightest stage. And the infrared warmness function may be used to ease muscle tension, stress, and promote blood circulation. We sell heaps of neck massager everywhere in the world each month. A lot of clients like our products.
HOW TO OPERATE AND USE THE INTELLIGENT NECK MASSAGER?
After turning ON the massager by retaining down the button for 3-5 seconds, wait until you listen a beep.
When turned on, first click on the "M" or Mode button on the remote to spark off the rub down.
Then boom the depth through clicking the "+" button (endorse clicking five-10 times).
Each time you click a button at the remote you have to listen a "beep" that suggests the faraway is working.
Every time you turn rub down modes via clicking the "M" button, it'll reset the strength settings to ZERO so that you need to click on the "+" button to boom the intensity of the rubdown.
WHAT KIND OF PEOPLE ARE NOT SUITABLE FOR USING NECLIEF
Although it's far secure for largest people, experts recommend that some organizations of people keep away from TENS treatment unless a health practitioner advises it.
This recommendation applies to the following people:
-Pregnant women: Should avoid using TENS inside the abdominal and pelvic regions.
-People with epilepsy: Applying electrodes to the top or neck may also induce seizures.
-People with coronary heart problems.
-People with a pacemaker or every other sort of electric or metal implant.


WHAT SHOULD BE NOTED BEFORE USING IT?
To experience the best rub down effect, make sure all the plates touch your skin. (Tie up your hair and take off necklaces earlier than use) And the usage of a moist towel to moisten your neck a bit in advance.
I TRY TO TURN ON THE MASSAGER BUT IT DOESN'T WORK, WHAT SHOULD I DO?
Reason 1: The massager might also lack electricity — When you get the massager and it does now not paintings please charge it.
The light on the energy button should be the coloration blue, indicating a full charge.
Troubleshoot: After turning at the massager ensure to first click the "M" or Mode button then increase depth.
Every time you turn rubdown modes through clicking the "M" button. It will reset the power settings to ZERO so you ought to click the "+" button to increase the intensity of the massage.
IS IT NOISY WHEN IT'S OPERATING?
It makes no sound at all. It does no longer vibrate. Instead, it sends pulses in varying degrees and modes and may be combined with heat.
It has a protection characteristic with a view to shut itself off after a set amount of time.
IS IT EASY TO CLEAN?
You can wipe the metallic plate and the system frame with a wet paper towel or disinfectant after shutting if off, after which use it after air drying. Do now not wash it or easy it underneath a startup state (in case of a brief circuit).
I START USING IT BUT I CAN'T FEEL ANYTHING, IS THERE SOMETHING WRONG?
The massager has 15 strength levels. Right out of the box, the default intensity placing is the first power stage. You can alter it as needed.
Troubleshoot:
Every time you switch massage modes by means of clicking the "M" button. It will reset the energy settings to ZERO so that you must click the "+" button to growth the depth of the massage.
After turning on the massager make certain to first click the "M" or Mode button to set off the rub down then growth intensity.
WHY DOES THE MASSAGER AUTOMATICALLY TURN OFF WHILE IT'S WORKING?
Here are 3 different situations for this issue:
The massager has a default placing so that it will shut off after 15 minutes.
When the massager runs out of strength, it'll shut off.
If you are taking off the massager and leave it with none operation for 60 seconds, the massager will shut off.
AFTER USING THE MASSAGER, WHY DOES MY SKIN BECOME RED AND IRRITATED.
There are three reasons:
The massaging time may be too long or the intensity you set is just too strong.
The massaging time ought to no longer exceed 30 minutes. The depth need to be set at a suitable stage that your body can endure.
The electrode plates might not touch your neck pores and skin. Please make sure the three-electrode plates maintain touching your pores and skin (Tie up your hair and take off necklaces earlier than using).
Make positive the skin of your neck is well moistened. Before the usage of the massager, you moisten your neck with a wet towel in advance.

WILL IT HURT ME DUE TO ELECTRICITY?
The voltage is 5V, which is a long way lower than the international protection voltage preferred 36V. The rubdown gadget uses pulse era, and you will experience a moderate electric flow that won’t hurt you.
HOW MANY MASSAGE MODES DOES IT PROVIDE?
There are three modes: kneading mode, scraping mode, and acupuncture mode.
Neclief makes use of 3 rubdown nodes letting you revel in deep rubdown 83 times in line with minute. With 15 power levels, It enables improve blood move and relieve muscle pain.
WHAT IF THE LED LIGHT INDICATOR DOESN'T TURN BLUE AFTER A LONG TIME CHARGING?
The purpose is that the massager may be charged at an inadequate voltage. Please try another USB adapter to price it.